Shipping policy

SHIPPING POLICY

Last updated: August 18, 2026

Where Your Order Ships From
Most Veteran Code orders ship from facilities inside the United States. Our books, flags and keepsakes ship from US warehouses, and our custom-printed apparel and hats are produced to order by US-based print partners. If an item ships from outside the United States, that is stated on the product page before you buy. We do not hide origin or transit times at checkout.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Custom-printed items (apparel, hats and other made-to-order goods) are produced after you order, which adds roughly 2–5 business days before the item ships. Orders are not processed or shipped on weekends or US holidays.

Estimated Delivery Times

  • Digital products (courses, guides, ebooks, audio): delivered instantly by email download link. Nothing ships.
  • Books, flags and keepsakes (US): 3–7 business days after processing.
  • Custom-printed apparel and hats (US): 2–5 business days to produce, then 3–7 business days in transit.
  • International: 10–21 business days, varying by destination and customs.

These are estimates, not guarantees. Carrier disruptions, weather and customs can extend them.

Shipping Costs
Shipping is calculated at checkout and varies by item, because different products ship from different facilities.

  • Digital products: always free — no shipping is charged.
  • Books, flags and keepsakes: free standard shipping within the United States.
  • Custom-printed apparel and hats: a flat shipping rate applies, shown in full at checkout before you pay.
  • International orders: rates are calculated at checkout by destination.

Your exact shipping cost is always displayed on the checkout page before payment. If your cart mixes free-shipping items with custom-printed items, the flat rate applies only to the custom-printed portion.

Carriers
We ship via USPS, UPS, FedEx and DHL depending on the item, its origin and your address.

Tracking
Once your order ships you will receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking to begin updating. Orders containing multiple items may ship in separate parcels with separate tracking numbers.

Duties, Taxes and Customs
International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in your order total and are not collected by Veteran Code. Customs inspections can add time to delivery.

Wrong or Incomplete Addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will reship it once you cover the reshipment cost. Contact us as soon as possible if you need to correct an address — we can usually help before the item ships.

Delays
We are not responsible for delays caused by customs, carrier disruptions, severe weather or other circumstances beyond our control. If your order is significantly past its estimate, email us and we will chase the carrier on your behalf.

Lost, Stolen or Damaged Parcels
If your parcel arrives damaged, or if tracking shows delivered but you never received it, contact us within 14 days of the delivery date and we will investigate with the carrier and make it right. Please keep all packaging until the claim is resolved.

Returns
See our Refund Policy for our 30-day return terms.

Questions?
Email us at support@veterancode.com or call (214) 729-8770. We are a small veteran-owned team and a real person answers.